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Terms of service

Welcome to Agroparts.gr

Please read carefully the following instructions, that constitute internationally recognized terms and conditions concerning the access and use of our web pages.

General terms

Every visitor or user of the website should read and study carefully the following terms, before visiting and using the web pages and in case of disagreement he must restrain from making any further use. Otherwise it would be deemed that he has approved unconditionally the above mentioned terms and have given his consent. The following terms of use apply for the whole content of our website.

Agroparts has the right to change at any time the terms and conditions of use while the users/visitors must check every time for potential changes and in the case that they continue the use it is deemed that they accept unconditionally the changed terms and conditions. In the opposite case they have to restrain from visiting our website.

Agroparts expend every possible effort so as the content and the information that appears every time in its website to be as accurate and true as possible, it does not bear, though, any responsibility for the credibility, completeness or the fact that information is or not updated. Anything provided to users/visitors through our website does not in any case, directly or indirectly, constitute encouragement, advise or exhortation for the conduct of any act but it’s up to the distinctive discretion of users/visitors to evaluate what it is provide to them and act based on their own will, with no responsibility from our side.

User /Visitor that uses the services or our web site must do so in accordance to law, moral consideration and the present terms and not proceed to acts or omissions that can cause harm to the function of the web site or to intellectual property rights of third parties.

Copyright and property rights

Except as otherwise provided (intellectual property right of third parties, partners and bodies, and the intellectual property rights on the source code, that belongs to the company that has created the website) all its content, including all website’s files, are intellectual property, registered trademarks and services’ and products’ trademarks of Agroparts and are protected according to the relevant articles of the Greek legislation, the European law and the international conventions.

Consequently, all the above mentioned are provided for personal, non commercial use, under the prerequisite that you maintain the notes concerning creator’s rights and other relative rights of intellectual property, that are included in the authentic material, in all copies of that material and of course it forbidden to change the material of the website in any way or reproduction or public exhibition, or performance or upload or distribution or any use for commercial or other purposes.

There is an exception to the above mentioned for the mere save of one copy, part of the content in one simple personal PC for personal and not public or commercial use without omitting the indication of extraction from the present website and without in any way infringing the relevant copyright and industrial property rights.

The rest products and services that are mentioned in the web pages of the present web site and have the logo of the relevant bodies, companies, partners, partnerships or editions, constitute their copyright and industrial property right.

Linking Policy

Agroparts has provided links and pointers to Internet sites maintained by third parties. Agroparts is not responsible for the content of external sites, their availability, or accuracy. Agroparts does not endorse and is not responsible for any of the information or other electronic content, advertising, products or other materials on any external sites.

User Responsibility

Users shall use this Service at his/her own risk, and shall bear all responsibility for actions carried out and their results upon this Service. Agroparts may take measures that the company considers necessary and appropriate, if Agroparts acknowledges that a User is using the service in a way which violates the Terms and Conditions. However, Agroparts shall not be responsible for correcting or preventing such violation towards Users or others. In the case where Agroparts has suffered loss/damage or has been charged an expense(including but not limited to lawyer’s fees) directly or indirectly (including but not limited to cases where the company has been sued for damages by a third party) due to the User violating applicable laws or the Terms and Conditions while using the Service, the User shall immediately compensate the Agroparts upon its request.

Declaration for the waver of Responsibility

Agroparts in no case bears any responsibility for any demands or sanctions deriving from a legal (civil or penal procedure) nor for any damages caused by visitors of our website or third parties by means that are related to the function or not or the use of our website or the information that it has or due to incapability or providing services or information that normally are provided by our website or due to any intervention or third parties to products or services or information, that re provided through the website.

Agroparts puts every possible effort for the good function of its website, with no guarantees that , its services and the servers that host it, will not be interrupted, will be error free and free from viruses and other similar elements. Agroparts does not bear any responsibility for disasters of any kind that can be caused by the use of the present website included but not restricted, to direct, indirect, random, coincidental and consequential damages.

Privacy Policy

Agroparts is responsible for the use and protection of the personal data of any visitor/user of its website. The use of personal data is subject to the terms and conditions referred to herein as well as to the provisions of the Greek and European legislation on data protection (Law 2472/1997, Presidential Decree 207/1998 and 79/2000, art. 8 of Law 2819/2000) and to the decisions of the relevant Authorities. Agroparts uses the personal information we collect to: provide and improve our Services, provide you with a personalized experience on our sites (especially, by offering you services and items that you may like), contact you about your account and our Services, provide you customer service, provide you with personalized advertising and marketing, and detect, prevent, mitigate, and investigate fraudulent or illegal activities. Agroparts retains your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our User Agreement and take other actions permitted or required by applicable national laws.

Cookies

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website. Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. Of course you are allowed to block them since most browsers allow you to refuse to accept cookies.

Ordering ways

On-line. The ordering process is easy and includes simple steps by following the order guide and filling out the necessary details on the form.

Phone order. You can call us at 2103466713 or 2103460609 and one of our employees will serve you directly. Our call center is available 08:00-17:00.

The prices listed on the relevant catalogs next to each product include 24% VAT. For certain regions in Greece for which VAT rates are lower and if your order is invoiced then the prices of the products are lower than those indicated by the reduced VAT.

Availability
If any of the goods you ordered is not available, then we will contact you by email or phone to inform you of the possible delivery time. In this case, you can, if you feel that this period of time does not satisfy you, request the withdrawal of the order for the specific products.

Ways of Ordering

  1. On-line. The ordering process is easy and includes simple steps following the order guide and filling out the necessary details on the checkout form.
  2. By phone. You can call us at 00302103466713, 00302103460609 and one of our employees will serve you directly. The call center is open 08:00 to 17:00 (GMT +2).
  3. By Fax. You can fax us 24 hours a day to 2103460609 by filling out the fax form we provide

In order to achieve your best service, it is important for you, our customer, to understand that you must provide us with specific information regarding the handling of your order and which are preserved by us. The prices listed in the relevant catalogs next to each product include 24% VAT. For certain regions in Greece where VAT rates are lower and if your order is made on an invoice then the prices of the products are lower than those indicated by the reduced VAT.

 

Forms of payment

To facilitate and serve those who want to buy from our store, we have the following alternative payment methods:

  1. Bank transfer. You may deposit the final amount of your order (including shipping cost) into any of the bank accounts which will be shown at the final step of your order. After transferring money, please contact us by phone or by sending an email to let us know that the deposit has been made in order to send your order.

    Cooperating Banks: Piraeus Bank, Eurobank

  2. Credit card.If you pay with a VISA credit card, then all transactions are made in the bank’s environment, thus providing maximum security. In this case you should be present when you receive your order with your credit card and your identity card.
  3. Cash on delivery.Products are shipped via courier forwarder and you pay the amount at the time of the delivery.

    Delivery service charge 2,70

Delivery Methods

Delivery usually takes 1 to 7 business days in the following ways:

  1. By courier forwarder.Delivery usually takes 1-2 working days under the following charges:

    4,00€ to the weight of  2kgrs + 1,20€ for every extra kgr.

  2. By a transport company (for heavy or bulky products only)Our company packages and takes the products to the warehouse of the transport company without any charge on the buyer. Shipping costs are charged to the buyer. Cash on delivery cannot be combined with this delivery method. A money transfer to the bank must have been taken place before the shipment.
  3. Delivery from our store.You may pick up your order straight from our store during our working hours (08:00 – 17:00), without any extra charge.

Order cancellation

It is possible to cancel your order during the processing stage. If the order is canceled after the shipment, you will be charged for the shipping costs.

Returns

All Agroparts products are packaged and shipped with special care. The company takes care of product support before and after your purchases. For more information on product support, please follow the below instructions:

When you receive your order

At the moment of delivery, please check the number of packages according to the voucher of the carrier as well as their condition. In the case of an irregularity, please report it to the carrier, do not sign and inform us immediately. When opening the package, carefully check the content with the items of the document and in case of discrepancy, please let us know.

If you need to return a product

In all cases you have received wrong parts with responsibility of Agroparts or defective products or products of poor and quality, you can return them and request their replacement within 5 days of the date they were received. Products to be returned should follow the below terms:
They should be in their original delivery status, including packaging box, instructions, and accessories.
They must be accompanied by all the original documents (such as Delivery Note, Invoice, Retail Receipt, etc.).
They should not be used.
We should have a telephone or written communication about your intention.
The cost of returning the products is borne by the buyer. Agroparts is not responsible for any product damage during transportation, so we recommend you to check the products you receive.

Warranty information

All products are covered by a guarantee of proper operation of the official dealership which is solely responsible for the rules and duration of the warranty coverage. However, if you have a problem with a product, please contact us first to let us know the problem you are experiencing. We will try to help you, so that you will not be disturbed without reason. It is always necessary to have your proof of purchase (retail receipt or invoice). You may find the warranty period at the features or the specifications of every product.

Defined trademarks and brands are the property of their respective companies.

Agroparts.gr team